Tell us which side you're on
Whether you want to put your trade on the network, host a cabinet at your site, or ask about a job already in a locker — start here.
Send an enquiry
We answer partner and site enquiries within two business days.
Partner & site enquiries
1300 669 677
partners@lockaz.com.au
Customer support
1300 669 677
Have your ticket number ready.
support@lockaz.com.au
Where we are
338/213a Princes Highway
Arncliffe NSW 2205
Australia
Before you write
I've lost my ticket number
It was sent to the mobile you entered at the kiosk. Search your messages for LOCKAZ. If you still can't find it, email support with the mobile number you used and the site you deposited at.
How long does a job take?
It depends entirely on the trade and the item. Turnaround is set by the provider and communicated on the quote you approve.
Can I join as a provider without a shopfront?
Yes — a workshop is all that's required. Many providers on the network have no retail frontage at all.
Do I need to be open 24/7 to host?
No. Opening hours are configured per site and per day, and customers only see the hours you're actually accessible.
Who pays for the cabinet?
LOCKAZ does. We fund, install, maintain and support it. You are never invoiced for the equipment.
What happens if an item is damaged?
Condition is photographed at collection and again at return, and held against the ticket. Any claim is assessed against that record.