Privacy policy

This policy explains what personal information LOCKAZ collects, why we collect it, who else sees it, how long we keep it, and how you can access or correct it. It applies to this website, to the kiosks on our cabinets, and to every job we handle. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Who we are

LOCKAZ is operated by COMPwize, of 338/213a Princes Highway, Arncliffe NSW 2205.

For anything in this policy, contact our Privacy Officer: support@lockaz.com.au, or 1300 669 677.

What we collect

Contact details: the mobile number you enter at the kiosk, and your name and email address if you give them to us or use the enquiry form on this website.

Job details: the service category, what you tell us about the item and its fault, the ticket number, the locker and site used, the quote, your approval, and the dates of each step.

Photographs of your item, taken when a provider collects it and again before it is returned.

Payment information: the amount, the time, and the result. Card numbers are handled by our payment provider and are not stored by us.

Kiosk information: which cabinet you used and when, and which door was opened.

Website information: your IP address, browser type, the pages you visit, and how you arrived. This is ordinary server and analytics information.

If you apply to become a provider or to host a cabinet, we also collect your business details, the site address, and the information needed to assess the application.

Photographs of your item

The condition photographs are of the item, not of you. They exist so that any claim about damage can be settled against a record rather than against memory.

They are held against your ticket number, and you can ask us for the photographs of your own item at any time.

If an item carries visible personal information — a document on a screen, a name tag, an engraving — that information is in the photograph too, and is held in the same way.

Where the information comes from

Almost all of it comes from you: at the kiosk, on the phone, or through the form on this website.

Some comes from the provider handling your item: the assessment, the quote, the photographs, and what was done.

We do not buy personal information, and we do not obtain it from data brokers.

Why we collect it, and how we use it

To run your job: to identify your item, to send you a quote, to take your approval, to take payment, and to tell you when and where to collect.

To keep the network working: to allocate lockers, to know which doors are free, and to schedule provider runs.

To deal with problems: to investigate a claim of damage or loss, to resolve a dispute, and to answer a complaint.

To meet our legal obligations, including tax and record-keeping, and to respond to a lawful request.

To improve the service: understanding which categories and sites are used, in aggregate.

We do not use your information for any unrelated purpose, and we do not sell it to anyone, ever.

Messages we send you

SMS messages about your job — the quote, the approval, the ready notice, collection reminders — are part of the service. You cannot opt out of these and still use LOCKAZ, because they are how the service works.

We will only send you marketing messages if you have agreed to receive them, and every one will have a way to stop. You can also tell us to stop at any time: support@lockaz.com.au.

Who else sees it

The provider doing your job. They see the category, the item, your description of the fault, and the photographs. They do not see your name, your mobile number or your address, and you do not see theirs. Every message between you passes through LOCKAZ.

Our SMS provider, to deliver quotes, ticket numbers and collection notices to your mobile.

Our payment provider, to process the payment.

Cloudflare, which serves this website and runs the automated check under the enquiry form. That check looks at your browser and connection, not at what you typed.

Microsoft, because what you send through the enquiry form is delivered into our own Microsoft 365 mailbox. No outside form service handles it.

Google, when the Find a Locker map or the site's fonts load in your browser, which tells Google your IP address in the ordinary course of serving those files.

Our accountants, insurers and professional advisers, where they need it.

Anyone we are required to disclose to by law, such as a court, a regulator or the police.

Hosts see none of it. A host provides space and power for a cabinet and has no access to job information or to the contents of a compartment.

Information sent overseas

Some of the providers listed above store or process information outside Australia, including in the United States and in other countries where their infrastructure sits.

Where that happens we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles.

How long we keep it

Enquiries are kept while we deal with them and for a reasonable period afterwards.

Job records, including the condition photographs, are kept as long as we may need them to resolve a dispute or to meet our tax and record-keeping obligations, and are then deleted.

Records we are required by law to retain are kept for the period the law requires.

Keeping it safe

Access to job records is limited to the people who need it. Providers see only the job they are working on.

Information in transit to and from this website and the kiosks is encrypted.

Payment card numbers are handled by our payment provider and never reach us.

No system is perfectly secure, and we do not claim otherwise. What we can say is what we do: limit access, encrypt in transit, and delete what we no longer need.

If something goes wrong

If there is a data breach that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

We will tell you what happened, what information was involved, and what you can do about it.

Cookies and this website

This website does not use advertising cookies and does not track you across other websites.

Your browser may store small amounts of information to make pages work — for example remembering a postcode you typed into Find a Locker. That stays in your browser.

Cloudflare sets what it needs to serve the site and to run the security check on the enquiry form.

Children

LOCKAZ is not intended for people under 18, and we do not knowingly collect information from children.

If you believe we hold information about a child, contact us and we will delete it.

Seeing or correcting your information

You can ask us for a copy of the personal information we hold about you, and you can ask us to correct it if it is wrong.

Email support@lockaz.com.au or call 1300 669 677. We may need to verify who you are before we release anything.

We will respond within a reasonable time, normally within 30 days. If we refuse a request we will tell you why, in writing.

You can also ask us to delete information we no longer need. We will do so unless we are required to keep it.

If you are not happy with how we handled it

Tell us first: support@lockaz.com.au, or 1300 669 677. We will look into it and give you an answer and the reasons for it.

If you are still not satisfied, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au, or on 1300 363 992.

Changes to this policy

We may update this policy. The version published on this website is the current one, and the effective date below tells you when it changed.

LOCKAZ — 338/213a Princes Highway, Arncliffe NSW 2205. Phone 1300 669 677. support@lockaz.com.au.

Last updated 25 September 2026.