Terms of use

These terms apply to your use of www.lockaz.com.au and to every item you leave in a LOCKAZ locker. LOCKAZ operates a network of smart service lockers in Sydney: you deposit an item at any hour, a vetted local provider collects it, we send you a quote by SMS, and once you approve it the work is done and the item comes back to a locker for you to collect. By depositing an item, approving a quote, or using this website, you agree to these terms. Please read section 3 in particular — it sets out who you are actually contracting with — and section 8, which lists what must never go in a locker.

1. Who we are

LOCKAZ is operated by COMPwize. Our address for notices is 338/213a Princes Highway, Arncliffe NSW 2205.

In these terms, “we”, “us” and “LOCKAZ” mean that business. “You” means the person depositing an item or using this website. “Provider” means a service provider or repairer on the LOCKAZ network. “Host” means a business or building that has a LOCKAZ cabinet on its premises.

2. How to reach us

Phone 1300 669 677. Support: support@lockaz.com.au. Partner and site enquiries: partners@lockaz.com.au. Web: www.lockaz.com.au.

Have your ticket number ready when you contact us about a job. It is the fastest way for us to find your item.

3. Who these terms are between, and who does the work

Your contract for the work is with LOCKAZ, not with the provider who carries it out. We accept your item, we quote you, we take your payment, and we are answerable to you for the service.

Providers are engaged by us as subcontractors. We select them, we hold their details, and we deal with them on your behalf. You do not need to find them, chase them, or deal with them directly, and in the ordinary course you will never meet them.

This means the consumer guarantees in section 18 are owed to you by us. If something goes wrong with the work, you come to us. Whether we then recover from a provider is our problem, not yours.

4. Using this website

This website is provided for information and for making enquiries. We try to keep it accurate, but locker locations, opening hours, service categories and door availability change, and what you see may be out of date by the time you act on it.

Nothing on this website is a quote or an offer to do work at a particular price. A price exists only once a provider has assessed your specific item and we have sent you a quote that you have approved.

You must not interfere with the website, attempt to gain unauthorised access to it, scrape it at a volume that burdens it, or use it to send unlawful or abusive material.

5. Your ticket number, your mobile number and your collection code

When you deposit an item you give us a mobile number, and we issue you a ticket number. Together they are how we identify your job. We do not ask you to create an account or a password.

Keep your ticket number to yourself. Anyone who has it, together with the mobile number it was issued against, can act on the job — including approving a quote.

When your item is ready we send you a QR code. Scanning it at the cabinet opens the door holding your item. Treat it like a key: anyone who has the code can open that door and take what is inside, and we have no way of knowing it was not you. Do not forward it, and do not post it anywhere.

Tell us immediately if you think someone else has your ticket number, or if you lose access to the mobile number you used. We cannot undo a collection that has already happened.

You are responsible for giving us a mobile number you actually control and check. Quotes, ready-for-collection notices and collection reminders all go by SMS. If you give us a number with a typo in it, we may have no way to reach you, and section 20 will eventually apply to your item.

6. Who can use LOCKAZ

You must be at least 18 years old to deposit an item.

You must own the item, or have the owner's authority to have it worked on. By depositing it you confirm that you do. If a dispute arises about who owns an item we may hold it until the dispute is resolved, and we may require evidence of ownership before releasing it.

We may refuse or cancel any job, or decline to accept an item, at our discretion. If we do so before work has started, you pay nothing.

7. Depositing an item

Follow the prompts on the kiosk, choose the service you need, describe the problem, and place the item in the door that opens. Close the door properly. A door that has not latched is not secure, and we cannot accept responsibility for an item left in an unlatched door.

Before you deposit, the kiosk shows the minimum charge for the service category you have chosen. That is the least the job will cost you. If you do not want to pay it, do not deposit the item — see section 12.

Deposit only the item and the accessories the job needs — for example a laptop and its charger. Leave everything else at home. Accessories are recorded against the ticket, but see section 8 for what must not be deposited at all.

We collect on a scheduled run, not immediately. How long an item sits in a locker before collection depends on the site and the time of day.

Access hours depend on the host's premises. A cabinet in a building that closes overnight is only reachable when that building is open, and the site listing shows the hours that apply.

8. What must never go in a locker

Do not deposit cash, jewellery, precious metals or stones, medication, keys, passports or identity documents, bank cards, weapons or ammunition, illegal drugs, damaged or swollen batteries, fuel, paint, aerosols, corrosives or other dangerous goods, liquids, food or anything perishable, living things, or anything unlawful.

Do not deposit anything you could not stand to lose, or anything of exceptional value. See section 19 for the limit that applies.

If you deposit something on this list, you do so at your own risk and we accept no responsibility for it. We may dispose of dangerous or unlawful contents without notice, and we may report unlawful contents to the police.

If the contents of a locker present an immediate danger — a battery venting, a leak, a smell of fuel — we, the host, or emergency services may open the door and deal with it, and we may charge you for any damage or clean-up caused.

9. Lawful items and proof of ownership

We do not knowingly accept stolen goods, and we co-operate with police where we are required to.

If we have reasonable grounds to believe an item is stolen or is being used to commit an offence, we may retain it, refuse to return it, and report the matter.

Providers may find unlawful content on a device in the ordinary course of repair. Where the law requires it to be reported, it will be reported. The job stops at that point and no refund is given for work already done.

10. Back up your data before you deposit a device

Back up everything on your device before you put it in a locker. Assume that any data on it could be lost.

Repairs involving storage, boards, power or liquid damage carry a real risk of data loss, and some jobs cannot be done at all without wiping the device. Where a job is likely to erase data, the quote will say so and you approve it knowing that.

We do not provide a backup service as part of a repair unless it is quoted and approved separately.

This section does not reduce our obligation to take reasonable care. It sets out what you must do to protect yourself, because a backup you made is the only thing that reliably survives a failed device.

11. Assessment, quote and approval

Once a provider has your item they assess it and we send you a quote by SMS. The quote covers the work identified at that point.

No work beyond assessment happens until you approve the quote. If you do not approve it, the item is returned to a locker for you to collect, and the minimum charge for that category applies, because the assessment has been done — see section 12.

For some service categories the provider requires payment of the approved quote before starting. Where that applies, the quote will say so, and approving it means paying it: we send you a secure payment link, and the work begins once that payment has been made. Until then the item waits, and nothing is done to it beyond the assessment.

If the provider finds a further fault after work has started — a second failure underneath the first — we contact you with a revised quote before going further. You may approve it, or ask for the item back as it is.

Some faults cannot be diagnosed without dismantling the item, and some items cannot be reassembled in their original state once opened. Where that applies, the quote will say so before you approve.

12. Prices, minimum charges and payment

Every service category has a minimum charge. It is the least you will pay for a job in that category, and it covers the assessment a provider has to carry out before anyone can tell you what is wrong with your item.

Minimum charges differ from category to category, because the work differs. Assessing a laptop fault is not the same task as assessing a pair of shoes, and the charge reflects that.

The minimum charge for the category you choose is shown on the kiosk before you deposit your item. It applies from the moment you deposit it, whether or not you go on to approve the quote.

If you approve the quote, the minimum charge is not an extra: it forms part of the quoted price, and you pay the quoted price and nothing more.

You do not pay the minimum charge if we decline the job, if the item cannot be assessed, if we cancel, or where the shortfall is our fault.

Prices quoted are in Australian dollars and include GST unless the quote says otherwise.

Payment is made to LOCKAZ, not to the provider. Pay the provider directly and we cannot see it, cannot release your item against it, and cannot help you if the work is disputed.

When you pay depends on the job. Some are paid in full before the work starts, by a payment link we send you after you approve the quote. Others are paid once the work is done, before the item is released. The quote tells you which applies before you approve it.

Payment links come from us and lead to our payment provider. We will never ask you to pay a provider directly, to pay into a personal bank account, or to send payment details by SMS or email. If you receive a request like that, it is not from us — call 1300 669 677.

Your item is released for collection once payment has cleared.

We may hold an item until the invoice covering it is paid. This is a lien, exercised in line with the law, and the item is released on payment.

Title in any part supplied as part of a repair stays with us until the invoice covering that part is paid in full.

13. Turnaround

Turnaround depends entirely on the trade and the item, and is set by the provider doing the work. Any timeframe we give you is an estimate, not a promise, unless we have stated otherwise in writing.

Waiting on a part, a supplier, or a second fault found mid-job will extend it. We will tell you if a job is running materially longer than the estimate.

We are not liable for loss caused by a job taking longer than estimated, except to the extent the Australian Consumer Law makes us so.

14. Collecting your item

When your item is ready we send you a collection notice with the locker location, the hours you can reach it, and a QR code. Scan the code at the cabinet and the door holding your item opens.

The code opens one door, once. If it does not scan, if the door does not open, or if you collect and find the compartment empty, call 1300 669 677 straight away and do not leave the site if it is safe to wait — every door opening is logged, and a problem is far easier to resolve while you are standing there.

Collect within 14 days of that notice. Lockers are a shared resource and an item sitting in one is a door another customer cannot use.

If you have not collected within that time we may remove the item and hold it at our premises, and you may need to arrange collection from us or pay to have it returned to a locker.

An item we still hold and cannot return to you is dealt with under section 20.

15. Our custody of your item

While your item is in a LOCKAZ locker, in transit, or with a provider, we have custody of it and we owe you a duty to take reasonable care of it. We accept that duty and we do not try to contract out of it.

Risk passes back to you when the item is collected by you from a locker, or otherwise returned to you.

We are not responsible for a loss caused by something you did — depositing an item in an unlatched door, giving your ticket number to someone else, depositing something listed in section 8, or describing the item so inaccurately that it was handled wrongly.

16. The condition record

Every item is photographed when a provider collects it and again before it is returned, and the photographs are held against your ticket. This record is what any claim is assessed against.

You may ask us for the photographs of your own item at any time.

We keep the record for as long as we may need it to resolve a dispute or to meet our tax and record-keeping obligations.

17. If something is damaged, lost or stolen

Check your item when you collect it.

Tell us within 7 days of collection if something is damaged or missing. Use support@lockaz.com.au or call 1300 669 677, and have your ticket number ready. After 7 days the condition record has to carry the whole weight of the question, and that becomes much harder for both of us.

We will assess the claim against the condition photographs taken at collection and at return, and we will tell you the outcome and the reasons for it.

If we are responsible, we will repair the damage, replace the item, or pay you its value, at our option and subject to section 19. If the loss is covered by a consumer guarantee under section 18, that section prevails.

Reporting late does not extinguish a right you have under the Australian Consumer Law. It does make the claim harder to prove.

18. Your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees.

For services: if there is a major failure you can cancel your contract with us and get a refund for the unused part, or claim compensation for its reduced value, plus compensation for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have the problem fixed within a reasonable time, and if that is not done you can cancel and get a refund for the unused part.

For goods: if goods we supply have a major failure you can choose a replacement or a refund, plus compensation for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have the goods repaired or replaced.

Because your contract is with us, these guarantees are owed to you by us. You do not have to pursue the provider.

19. Limits on what we are liable for

This section applies only to the extent the law permits, and it does not apply to the consumer guarantees in section 18.

Do not deposit an item worth more than $500. LOCKAZ lockers are for everyday items — a laptop, a pair of shoes, a jacket, a watch. Where the law allows us to limit our liability, our liability for any one item is limited to $500, or to the cost of repairing or replacing it, whichever is less.

To the extent permitted by law we are not liable for indirect or consequential loss, including lost profits, lost business, lost time, or the cost of a replacement while an item is with us.

To the extent permitted by law we are not liable for loss of data. See section 10.

Nothing in this section limits liability for death or personal injury caused by our negligence, or for fraud.

20. Items we cannot return to you

We contact you when your item is ready, and again if you have not collected it. If we cannot reach you and the item stays with us, we deal with it as uncollected goods under the Uncollected Goods Act 1995 (NSW).

Under that Act, what we may do depends on the value of the goods, and in general terms: lower value goods require notice and a waiting period before disposal; goods in the middle value band require written notice, a longer waiting period, and disposal by public auction or private sale at fair value; and higher value goods cannot be disposed of without an order of the NSW Civil and Administrative Tribunal.

Our notice will identify us, describe the item, say where it can be collected, set out what you owe, and give the date on or after which we may dispose of it.

If an item is sold we deduct what you owe and hold the balance, and unclaimed money is dealt with as the Act requires.

Personal documents found with an item are returned to the issuing authority or destroyed securely after written notice.

Call us if you are having trouble collecting. We would much rather give you your item back.

21. Items left for a very long time

An item we have held for 90 days after the first collection notice, where we have given the notices the Uncollected Goods Act requires and you have not responded, is treated as abandoned and dealt with under that Act.

We will not dispose of an item without following the process that Act sets out.

22. Cancelling, and changing your mind

You may cancel at any time before you approve the quote. The item is returned to a locker for you to collect, and the minimum charge for the category applies — see section 12.

Once you have approved a quote the work is authorised. If you cancel after that, you pay for work already done and for any part already ordered or fitted.

Some parts are ordered specifically for your item and cannot be returned to the supplier. Where that applies, the quote will say so before you approve it.

Nothing in this section affects a right you have to cancel because of a failure under section 18.

23. Using the cabinets properly

Use the locker you are allocated, and only for the job it was allocated for.

Do not force a door, jam a latch, block a sensor, tamper with the kiosk, interfere with the cabinet's power or its network connection, or try to open a compartment that is not yours.

Do not use a locker to store anything, to pass anything to another person, or for any purpose other than a LOCKAZ job.

Cabinets are monitored. Damage caused by misuse is recoverable from the person who caused it, and interference with a cabinet may be reported to the police.

Treat the host's premises with respect. You are a visitor there, and access to a site can be withdrawn.

24. Conduct, and when we will stop dealing with you

We may suspend or refuse service to anyone who abuses our staff, a provider or a host, interferes with a cabinet, deposits prohibited items, attempts to defraud us, or repeatedly fails to collect.

If we suspend you we will still return any item of yours that we hold, subject to anything owed on it.

25. Providers and hosts

Providers are businesses we engage to carry out the work. We select them, and they are accountable to us. You contract with us, not with them — see section 3.

Hosts provide the space and the power for a cabinet, and nothing else. A host is not our agent, has no part in your job, cannot open your compartment, and is not responsible for your item. Please do not ask host staff about a job — they have no way to help. Call 1300 669 677 instead.

Anyone applying to join the network as a provider or a host does so under a separate agreement with us. These terms do not govern that relationship.

26. Availability

We do not guarantee that a locker, a site, or a service category will be available when you want it. Doors fill up, sites close, cabinets are serviced, and categories are added and withdrawn.

We may add, move, or remove a cabinet at any time. If we remove a cabinet while your item is in it, we will move your item and tell you where to collect it.

We may suspend the service for maintenance, or where a site or a cabinet is unsafe.

27. Complaints

Call 1300 669 677 or email support@lockaz.com.au with your ticket number. Tell us what happened and what you would like done about it.

We will acknowledge your complaint, look into it, and give you an answer and the reasons for it.

If we cannot resolve it between us, you can take the matter to NSW Fair Trading or to the relevant tribunal or court. Nothing in these terms stops you doing that.

28. Things outside our control

We are not liable for a failure or delay caused by something genuinely outside our control — for example a power failure, a network outage, a fire or flood, an act of government, industrial action, or the loss of access to a host's premises.

If such an event affects an item in our custody, we will tell you as soon as we reasonably can and do what we can to get your item back to you.

This section does not excuse us from taking reasonable care of your item.

29. Privacy

Our privacy policy explains what we collect, how we use it, who else sees it, and how to access or correct it. It forms part of these terms.

30. This website and its content

The LOCKAZ name, logo, text, images and page designs are ours or are used with permission. You may read, print and share the pages for your own purposes, but you may not copy them for a competing service or present them as your own.

This website uses services provided by others, including Cloudflare and Google Maps. Their own terms apply to those services.

31. Changes to these terms

We may change these terms. The version published on this website when you deposit an item is the version that applies to that job.

Where a change materially affects jobs already underway, we will tell you.

32. If part of these terms cannot be enforced

If any part of these terms is found to be unenforceable, that part is severed and the rest continues to apply.

33. Governing law

These terms are governed by the law of New South Wales, Australia, and the courts of New South Wales have jurisdiction.

34. Effective date

These terms take effect on the date they are published on this website and replace any earlier version.

LOCKAZ — 338/213a Princes Highway, Arncliffe NSW 2205. Phone 1300 669 677. support@lockaz.com.au.

Last updated 25 September 2026.